Refund policy

We have a 30-day return policy, which means that you have 30 days to return an item after purchasing it. 

An item is eligible for return only if it is in the same condition as when you received it, has not been worn or used, has tags or labels attached, and is in its original packaging. You will also need a receipt or proof of purchase. 

If you would like to initiate a return, please contact us at tomas.bohm02@seznam.cz. Please note that returned items must be sent to the following address, which we will provide you with once you return the item. 

If we accept your return request, we will send you a return shipping label with instructions on how and where to send the package. Items returned without a prior return request will not be accepted. 

For any questions regarding returns, please contact us at tomas.bohm02@seznam.cz.

Damages and Issues 
Upon delivery, please inspect your order and contact us immediately if the item is defective, damaged or the wrong item is received so that we can assess the issue and rectify the situation.

Exceptions / Non-Returnable Items 
Certain types of items cannot be returned. These include perishable items (food, cut flowers, plants, etc.), custom-made products (custom orders, personalized items, etc.), and personal care products (cosmetics, etc.). We also do not accept returns of hazardous materials, flammable liquids or gases. If you have any questions or concerns about a specific item, please contact us. 

Unfortunately, we do not accept returns of sale items or gift cards.

Exchanges 
If you want to receive your desired item as quickly as possible, please return the item you have and make a separate purchase of the new item once your return is received.

14-Day Cooling-Off Period in the European Union 
Notwithstanding the foregoing, for goods delivered to the European Union, you have the right to cancel or return your order within 14 days for any reason, without giving any reason. As stated above, the item must be in the same condition as when you received it, not worn or used, with tags or labels attached and in its original packaging. You will also need your receipt or proof of purchase.

Refunds 
Once we have received and inspected your returned goods, we will notify you whether or not your refund has been approved. If approved, your money will be automatically refunded to your original payment method within 10 working days. Please note that it may take some time for your bank or credit card issuer to process and post the refund. 
If more than 15 days have passed since we approved the return of the goods, please contact us at tomas.bohm02@seznam.cz.